Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.
Eligibility for Returns
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Items must be unworn, unused, with original tags and packaging.
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A receipt or proof of purchase is required.
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Items returned without prior authorization will not be accepted.
To start a return, please contact us at info@tailorkicks.com. If your return is approved, we will provide you with a return shipping label and instructions on how to send back your package.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned:
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Personalized or custom products
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Gift cards
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Sale or clearance items
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 10 business days.
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Please note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@tailorkicks.com.
Right of Withdrawal – All Customers
All customers have the right to cancel or return their order within 14 days, for any reason and without justification. As above, the item must be returned in its original condition, unworn and unused, with tags and packaging intact.